Knowledge Base

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Knowledge Base

Navigating the Mocingbird Platform

Navigating the Mocingbird Platform

Onboarding

Onboarding Step-by-Step

Do you have a mobile app?

Dashboard

What if I don't know the answer to a question while reviewing my license/certification/tracker (can I skip answering information)?

What is "Review & Update All"?

Can I filter by each section on my dashboard?

Learning Center

How do I connect my Southern Medical Association (SMA) account to Mocingbird?

How do I search for free courses on the Mocingbird Learning Center?

How do I know when I finished completing a course?

How do I know which course to take?

How do I find relevant Continuing Education topics?

How do I bookmark a course?

How do I track my activities?

How can I filter on the State Required Course tab?

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File Cabinet

How do I use the new File Cabinet?

How do I upload a file?

How to email a file from your file cabinet?

How to download a file in your file cabinet?

How do I delete a file?

What happens to my old BLS, ACLS, and other files?

What to do after taking a CME Course?

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Tasks

I marked a task as completed, how do I change it back to 'to do'?

Where did my completed recertification cycle go?

What are Active and Past cycles?

Why do I have two recertification cycles?

What happens if I change my answer(s) for the next recertification cycle?

What are the "Up Next" tab and the "Completed" tab?

What does it mean to attest a task as exempt?

What happens to my tasks if I delete one or more of my categorized CME files?

What are locked tasks?

What is the 'Get Ahead' section?

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